Frequently Asked Questions

Simply fill out our equipment request form with your specific requirements. Include details like equipment type, quantity, preferred brands, and any special specifications. Our team will review your request within 24 hours and begin the procurement process.

Please provide: equipment specifications, quantity needed, preferred brands (if any), budget range, delivery location in Kenya, and timeline requirements. The more detailed your request, the better we can serve you.

Our procurement team reviews all requests within 24 hours. Complex or specialized equipment may require additional time for sourcing. We'll keep you updated throughout the process and provide realistic timelines.

We accept M-Pesa, bank transfers, credit/debit cards, and cash payments. For large orders, we also offer installment payment plans. All payments are secure and processed through trusted Kenyan payment gateways.

Our pricing includes equipment cost, import duties (if applicable), local taxes, delivery charges, and our service fee. We provide transparent quotations with no hidden costs. Prices are competitive and reflect current market rates.

Quotations are valid for 14 days from issue date. Prices may change due to currency fluctuations or supplier price changes. We'll notify you of any changes before processing your order.

Delivery times vary based on equipment availability. We provide tracking information and regular updates*.

Contact us via phone, email, or WhatsApp during business hours (8 AM - 6 PM, Monday-Friday). For urgent issues, our emergency support line is available 24/7. Average response time is under 2 hours during business days.